Shipping Policy – UrbanLUX

Last Updated: 06/10/2026

At UrbanLUX, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details regarding order processing, shipping times, and delivery information.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, sales events, or holidays, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or other unforeseen circumstances.

International Shipping

We proudly ship to customers worldwide.

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• UrbanLUX is not responsible for delays caused by customs clearance processes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link. Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

UrbanLUX is not responsible for:

• Delays caused by incorrect or incomplete shipping information.
• Packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping details, contact us immediately at support@urbanlux.com.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged:

1. Contact our support team within 7 days of delivery.
2. Provide your order number and any relevant photos (for damaged items).
3. We will work with the shipping carrier to investigate and determine the appropriate resolution.

UrbanLUX is not liable for packages marked as delivered by the carrier but reported as lost or stolen afterward.

Shipping Delays

While we strive to meet all estimated delivery times, UrbanLUX cannot guarantee delivery dates. Delays caused by carriers, customs, weather, or other external factors are beyond our control.

Contact Us

If you have any questions regarding shipping, please contact us:

UrbanLUX Customer Support
📧 support@urbanlux.com
🌐 www.urbanlux.com

Thank you for shopping with UrbanLUX. We appreciate your trust and look forward to serving you.